SmartMembers

    Rewards

    A branded rewards program, not another loyalty app

    Give customers a reason to come back, under your own name. SmartMembers issues the credential, distributes the offers and records the redemptions — while points and transactions stay wherever they already live.

    Talk to us about your program
    Stampede Coffee

    Rewards

    Priya N.

    Card #3

    Stamps

    7 / 10

    Next

    Free cup

    Stampede Coffee — an example rewards credential

    An illustrative program, not a customer.

    The opportunity

    Loyalty works when it is effortless. Most programs fail because they ask the customer to download something first.

    • App-based programs lose most customers before the first reward
    • Paper cards and key tags cannot be updated or measured
    • Offers sent by email arrive long after the moment they mattered
    • Businesses rarely know which offers actually drove a return visit

    The program you could run

    A rewards program where the customer's card and their current offers sit together in the wallet.

    • Branded rewards credential showing balance, tier or stamp progress
    • Offers created in the console and distributed to everyone, a segment or one person
    • Offer passes delivered into the wallet alongside the rewards card
    • A member offer gallery for anything that does not warrant its own pass

    How SmartMembers powers it

    Two credential types, one identity, and connections to whatever holds your numbers.

    • Apple and Google Wallet rewards and offer passes
    • Offer distribution ledger with per-member tracking
    • Redemption recorded and reported per offer and per program
    • Points, tier and balance read from your existing system where one exists
    • Local offers and merchants managed in the console where you have no external source

    Why the business cares

    You can see what you sent, who received it and what came back.

    • Offers land on the lock screen instead of in an inbox
    • Redemption is attributable to a specific offer and member
    • The program carries your brand, not a third-party loyalty network's
    • New offers and campaigns are configuration, not development

    The experience

    What the customer does

    The reward and the reason to use it arrive in the same place.

    1. 01

      Scans a code at the counter and joins in under a minute

    2. 02

      Adds the rewards card to their wallet

    3. 03

      Receives an offer pass when you distribute one

    4. 04

      Shows the code to redeem, and the balance updates

    SmartMembers issues the credentials, distributes offers and records redemptions. Transaction capture and point-of-sale tracking — including SmartTap and Square — are handled by connected systems rather than natively by SmartMembers.

    Map your rewards program with us

    Bring your offer ideas and whatever holds your customer data. We will show you how the two connect.

    Talk to us