SmartMembers

    Membership

    Digital membership your organisation owns

    Clubs, associations and member-based organisations already hold the member record. SmartMembers turns that membership into a branded digital credential people carry, recognise and actually use.

    Talk to us about your program
    Riverside Club

    Membership

    Alex Moreau

    No. 100 482

    Points

    4,820

    Tier

    Gold

    Riverside Club — an example membership credential

    An illustrative program, not a customer.

    The opportunity

    Plastic cards get lost, renewal reminders get ignored, and most members cannot say what their membership currently gives them.

    • Members rarely carry a physical card, so recognition falls back to name lookups
    • Status, tier and expiry are invisible between renewal notices
    • Replacing the membership system is expensive and rarely justified
    • Member-facing apps are costly to build and worse, costly to keep installed

    The program you could run

    A membership program in your own name, joined by scanning a code and carried in the phone people already unlock a hundred times a day.

    • Branded join page per organisation, venue or campaign
    • Digital membership card showing name, number, tier and expiry
    • Optional member photo captured at join
    • Renewal and status visible to the member at any time

    How SmartMembers powers it

    We handle joining, identity and the wallet credential. Your membership system stays the record of truth.

    • Scan-to-join with consent, terms and eligibility rules per campaign
    • Apple Wallet and Google Wallet membership passes issued from your branding
    • Member verification and profile reads against your existing system
    • Credentials updated when tier, points or status change on your side
    • Server-signed member tokens so every scan resolves to a verified identity

    Why the organisation cares

    A membership that is visible is a membership that gets renewed.

    • Members can be recognised instantly at a door, counter or kiosk
    • Status and benefits stay in front of the member all year, not just at renewal
    • Joining is measurable: you can see where members come from and where they drop out
    • No migration project and no member app to maintain

    The experience

    What the member does

    Four moments, none of which require an app or a password.

    1. 01

      Scans the code on a poster, a counter or a renewal email

    2. 02

      Enters a few details on your branded page and agrees to your terms

    3. 03

      Adds the membership card to Apple Wallet or Google Wallet

    4. 04

      Shows it at the door, and sees it update itself after each visit

    See your membership card on a real phone

    We will configure a card in your colours and send it to your device so you can judge it properly.

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